The official site for the book: "Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction."

A Sneak Peek - Free First Chapter and Outline


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Book Outline:

0) Preface

1) The Case for Lean Hospitals
. Why Do Hospitals Need Lean

2) Overview of Lean for Hospitals
· What is Lean

3) Value and Waste
· What is Waste

4) Observing the Process and Value Streams
· How Do We Find Waste

5) Standardized Work as a Foundation of Lean
· The Need for Standardized Work

6) Lean Methods: Visual Management, 5S, and Kanban
· Lean is More than Tools but Tools Can Help

7) Proactive Root Cause Problem Solving
· Improving Quality and Patient Safety

8) Preventing Errors
· Creating Quality at the Source Through Error Proofing

9) Improving Flow
· Processes Should Flow Like a River

10) Engaging and Leading Employees
· Changing How We Manage

11) Getting Starting with Lean
· Where Do We Start

12) A Vision for a Lean Hospital

13) Glossary

Case examples include departments and functions such as laboratory, pharmacy, emergency department, perioperative services, patient discharge, and clinics.